Moneyback policy

To ensure customer protection our company offers money back guarantee for our products and services. Wire transfers are refundable partially with deduction of bank transfer fees.

Custom development service & Design integration service
If moneyback is claimed before our developer has started working on the project the full amount will be reimbursed excluding a cancellation fee of 7 percent. If moneyback is requested after our developer has started working on the project, a cancellation fee is calculated depending on the progress of the project.

Installation service
A request to cancel Installation service order is to be submitted before our specialists start the installation procedure on your server. Moneyback does not apply if our specialist has already started the installation procedure. However, moneyback is available if our expertise determines that it is impossible to install the software in your server environment.

Procedure
A request for a refund must be submitted to the Support Help Desk. Requests directed to other contact addresses or phone calls are not accepted for cancellation.

We also believe that most of moneybacks can be avoided. Please contact our qualified staff and you will get professional assistance in any technical issue you have faced with while installing/configuring the software. If you are not happy with our services for any reason, you are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.